Terms & Conditions

These are the Terms and Conditions upon which JAJ Immigration has based all its agreements with its clients and describes the terms under which it offers its services to its CLIENT(s) at the locations of our offices.

Please note that JAJ Immigration reserves the right to revise these terms and conditions at any time without prior notice.

In these terms and conditions, “JAJ Immigration” is the service provider, eager to extend its services to its CLIENT, and both parties have mutually agreed to the terms and conditions included herein.

Definition of Client

A “Client” refers to any person or group of persons who have made any form of payment to JAJ after signing a client agreement. Throughout these terms and conditions, “JAJ” and the “CLIENT” will collectively be referred to as “parties” or “both parties.”

Services Offered

JAJ shall provide the CLIENT with consultation and assistance regarding their case, following the standard operating procedures set forth by the company in its office policy.

Meetings, whether for consultation or case preparation, may be coordinated at the office premises, over the phone, or via Skype with JAJ’s highly qualified Consultants and/or Case Officers.

JAJ will use its knowledge and expertise to strengthen the case of the CLIENT(s). However, JAJ does not guarantee the successful outcome of any application, as it depends on various factors, including timely provision of documents and adherence to official assessing authority requirements.

Client Service Fee

The CLIENT shall pay the total consultancy fees charged by JAJ as per the terms and conditions of the CLIENT SERVICE AGREEMENT for providing its professional services. This fee does not include fees charged by any government body/official authorities, as mentioned in clause no.6 “GOVERNMENT BODY AND OTHER ASSOCIATED FEES.”

Acknowledgements

The CLIENT acknowledges that the duration required to process their case is not within JAJ’s control and depends on several factors. The CLIENT agrees to provide all documents as per the official documents checklist provided by JAJ.

JAJ shall not be responsible, and the service fee shall not be refunded if the CLIENT decides to withdraw their case or if the case turns out to be unsuccessful due to reasons such as forgery, fake documentation, or other non-compliance with governing body rules.

Language Proficiency Requirements

The CLIENT agrees to provide valid proofs required to meet language requirements and understands that recognized tests shall be taken at their expense. The CLIENT will provide such proof through tests like IELTS or other accepted English language proficiency tests.

Government Body and Other Associated Fees

The CLIENT acknowledges that they will bear the fees charged by relevant authorities for qualification assessment, medical examinations, police clearances, and other associated fees, as guided by JAJ. JAJ shall not be held responsible for changes in government policies or fee structures.

Ethical Conduct

The CLIENT shall maintain ethical behavior towards JAJ employees, and JAJ reserves the right to revoke the agreement without refund in case of misbehavior.

Provision of Information

The CLIENT agrees to provide accurate and complete personal, financial, and employment information required by JAJ and any governing body. JAJ may request information from the CLIENT as necessary for the application.

The Laws

This Agreement is governed by the laws of the United Arab Emirates. The parties agree that this Agreement is drafted in the English language.

Dispute

Both parties shall handle disputes through a mutually agreed method and timeframe for investigation, including fact and evidence collection.

Cancellation

In the event of cancellation by the CLIENT, the professional fee is non-refundable. If JAJ chooses to terminate the Agreement, the full agreed fees are non-refundable.

Severance

If any part of this Agreement is held invalid or unenforceable, the remainder of the Agreement remains valid and enforceable.

Professional Fee

The CLIENT agrees to pay the total non-refundable fee, as detailed in the CLIENT SERVICE AGREEMENT. Fees are allocated as per the agreed payment plans offered by JAJ Immigration.

Refund Policy

The Client is eligible for a refund if JAJ Immigration submits the case and it results in a negative decision, or if JAJ provides false information leading to a negative decision. Refunds will not be issued if the CLIENT ends the agreement before JAJ Immigration submits the application, and will only be provided upon a negative decision by the relevant governing body, processed to the original mode of payment.