Frequently asked questions

A Regulated Canadian Immigration Consultant (RCIC) is licensed by the College of Immigration and Citizenship Consultants (CICC) to give immigration advice and charge a fee for it. In Canada, only an RCIC, a lawyer, or a Quebec notary may legally do this. Anyone else charging you for immigration advice, however they describe themselves, is breaking the law. Jermaine Jackson holds licence R708973 at Class L3, the unrestricted class, which also covers representation before the Immigration and Refugee Board.

Search "R708973" on the CICC public register yourself, at any time, before you pay anyone. It will show the name, the licence class and whether standing is active. Do this for any consultant you are considering, not just us.

A short session (15–30 minutes) is $50 CAD, for a basic eligibility check or quick questions. A standard session (40–60 minutes) is $100 CAD, for a full profile review and a written strategy. Either way, you get a real assessment of your options in writing, not a sales pitch, before you are asked to pay for anything further. See rates and booking.

No, and you should be very wary of anyone who tells you otherwise. Immigration decisions are made by the Government of Canada, not by us. What we can guarantee is that your file will be prepared properly, that we will tell you honestly if we do not think you have a case, and that we will never claim contacts inside IRCC or an embassy who can move your file, because that would be a breach of the rules that govern licensed consultants.

It depends entirely on the programme and the visa office handling your file, and processing times change often. We will give you the current published estimate for your specific route during your consultation, and update you if it changes while your file is active. We do not quote a number up front that we cannot stand behind.

Yes. We represent clients in Canada, the Caribbean, Africa and elsewhere in the diaspora. Our African representative, Ibrahim Ssengendo, is the day-to-day contact for clients across Africa; wherever you are, consultations and most of the process run by video call, WhatsApp and email.

Card payments on this site are processed by Stripe; we never see or store your card details. If card payment is not practical for you, including mobile money in parts of Africa, message us on WhatsApp and we will arrange another way.

Ask us directly, and check the terms in your retainer agreement, which govern the actual answer. As a general rule, a paid consultation covers the time spent on the assessment itself; where we take on a file, the fee and what happens if you change your mind are set out in writing before any work starts.

We start by finding out why, usually by requesting the officer's notes. From there the honest answer is one of three: reapply with the gap fixed, appeal where an appeal is open to you, or accept that the route is closed and look at a different one, including when that third answer is the right one. See refused applications.

Yes. Representation before the Immigration and Refugee Board has been a restricted area of practice since July 2023, open only to consultants holding the RCIC-IRB class of licence. Jermaine holds it, so your file does not need to be handed to someone else if it reaches a hearing. See hearings and appeals.

Say so. Book a short session, message us on WhatsApp, or use the consultation form, and describe your situation in your own words. We will tell you which route applies, or honestly that none of them do.